Refund Policy

Effective Date: January 2026

Axaercise is committed to transparency and fairness in our billing practices. This Refund Policy outlines eligibility criteria, review procedures, and applicable limitations for subscription refunds.

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1. 14-Day Refund Window

Members may request a refund within fourteen (14) calendar days from the date of initial enrollment.

To qualify for consideration:

• The refund request must be submitted within 14 days of the original transaction date.
• The request must be submitted through official support channels.
• The account must be in good standing.

Refund requests submitted after the 14-day window may not be eligible for approval. ---

2. How to Request a Refund

Refund requests must be submitted by contacting:

Phone: 855-959-3533
Email: support@axaercise.com

Requests should include:

• Full name
• Email used during enrollment
• Date of enrollment
• Reason for request

We may request additional verification to confirm identity. ---

3. Subscription Billing Clarification

Axaercise operates on a recurring subscription model. Refund eligibility applies primarily to the initial subscription charge within the 14-day window.

Recurring charges processed after the 14-day window are generally non-refundable unless required by law.

Members are responsible for canceling subscriptions prior to the next billing cycle to prevent future charges.

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4. Promotional or Discounted Plans

If enrollment occurred under a promotional rate or discounted pricing structure, refund eligibility may be subject to:

• Specific promotional terms disclosed at enrollment
• Adjusted pricing conditions
• Pro-rated calculations if applicable

Promotional commitments, if disclosed during enrollment, may impact refund eligibility. ---

5. Administrative Review Process

All refund requests are subject to administrative review. Axaercise reserves the right to:

• Verify enrollment records
• Confirm billing details
• Review account usage history
• Assess compliance with Terms & Conditions

Refund approval is not automatic and may depend on compliance with this policy. ---

6. Processing Timeline

If approved, refunds are typically processed within 5–10 business days. Processing times may vary depending on the financial institution.

Refunds are generally issued to the original payment method.

Axaercise is not responsible for delays caused by third-party processors or banking institutions. ---

7. Chargebacks & Payment Disputes

Members are required to contact Axaercise before initiating a chargeback with a bank or credit card provider.

Initiating a chargeback without first contacting support may:

• Delay resolution
• Result in temporary account suspension
• Require additional documentation

Fraudulent or unjustified chargebacks may result in permanent termination of access. ---

8. Non-Refundable Situations

Refunds may be denied if:

• The request is submitted after the 14-day window
• Fraudulent activity is suspected
• Terms & Conditions have been violated
• Chargebacks are initiated without prior contact

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9. Compliance with Applicable Law

Certain jurisdictions, including Canadian provinces, may provide additional consumer protections. Where required by law, Axaercise will comply with applicable regulations.

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10. Contact Information

Axaercise
5601 Bridge St
Fort Worth, TX 76112, USA
Phone: 855-959-3533
Email: support@axaercise.com